Introduction : : USP

FOR CUSTOMER SATISFACTION:-
   * Submission of competitive techno-commercial offer within 48 hours against receipt of the enquiry from valued customers.
  *  Prompt response 24 hrs*7 days a week to attend complains at customer’s site &  resolve the issue within 72 hours against critical cases.

  *  On time delivery of goods in line with purchase order of customers.
  *  At Industech we extend our expertise for correct pumps/ equipments selection at enquiry stage and for providing solution in case of              critical fluid handling case (Application Engineering)

COMPLAINTS MANAGEMENT:-

1. Resolution of customer’s complaint (RCC) without spares requirement—— 48 hours.
2. RCC with required spares available with customers ——72 hours.
3. RCC with Spares requirements from outside/KOV  15 DAYS.